Terms & Conditions
WHAT YOU NEED TO KNOW
How do I book a treatment?
All bookings are done by our visiting our Fresha page and booking our treatments on there. Alternatively you can contact me via my contact form and I will book this in or you.
We will discuss with you what treatment you need, let you know the price and see when our next available date is to book you in. Sometimes, some treatments will need to have a consultation with me before the main treatment. This is to go over some health related questions and for myself to make sure what you are getting is necessary and will not be harmful to you. After all, your safety is our main priority.
Payments & Cancellations
Payments can be maid via Cash, Bank Transfer or Credit Card.
Payments will be paid in two parts. There will be a £30 booking fee which will need to be made when you make your appointment. After the treatment has finished you will need to pay in full, we will deduct the £30 booking fee you have already paid from your total cost at the end.
We don't give the booking fee back if you cancel your appointment completely and not re arrange another date. But you can cancel and rearrange another date within 48 hour for free, but if its past 48 hours after the initial booking has been accepted then you will need to pay another £30 booking fee. So please make sure you let us know within 48 hours what your plans are.
We do offer payment plans, on a monthly basis. But this needs to be paid in full before the treatment begins.
How long do the treatments take?
All treatments are done differently and all vary in time. We can give some examples of timeframes for some of our treatments here:
Lip Fillers 30 - 60 minutes including numbing time.
Botox 15 minutes.
Brows 3 hours.
Brow Top Ups 1 hour 30 minutes.
Fat Dissolving 30 - 60 minutes.
Skin Boosters 30 - 60 minutes including numbing time.
B12 10 minutes.
We will let you know how long your treatment will take on your consultation.
What do I have to do before I come for my treatment?
We will send over to you a Pre-Appointment form that needs to be completed back to us before your treatment. This saves us a lot of time, otherwise you are more than welcome to fill this out at our room before your treatment.
All clients will need to fill out a consultation form before and any treatments is carried out.
Due to COVID-19, what precautions are in place?
We have a Track and Trace system set up in our clinic room, which needs to be actioned when you get in our room. Please make sure you have downloaded the NHS Track and Trace app so you can use this in our clinic.
Social Distancing, and protection... We cannot obviously social distance in our clinic room. But these are the steps we have in place to protect you and us from catching anything and abiding by the governments law:
Please wear a mask at all times, unless it's a treatment involving your mouth. Our practitioners will be equipped with all essential PPE and will be worn throughout the duration of the treatment.
We will take your temperature on arrival, this is normal protocol now. Anyone with a high temperature will be sent home, and another booking date will be discussed.
Sanitise your hands on entry.
You MUST come alone - we can not accommodate children/friends during this appointment.
If you are showing signs of COVID-19, we have the right to refuse your treatment and send you home.
Do's and Dont's
Do not bring bags/belongings into the salons other than your essential items and keeping them to a minimum.
Please do not drink alcohol or caffeine (includes coffee, energy drinks and caffeinated teas) 24 hours before appointment.
Please don’t take any pain killers or caffeine and drink plenty of water on the day of your appointment.
Please let me know any medication that you are currently taking.
Please let us know of any allergies.
Please don’t wear any make up to the appointment.
Are you insured?
We are fully insured, fully licensed & fully certified on all treatments.
Any age restrictions?
All treatments are strictly over 18 and photo ID will be required if they look under 25.
Can I book on behalf of someone else?
No, you cannot. Only people who are getting the treatment, need to book and pay themselves.
Gift cards and vouchers?
We do offer gift cards and vouchers if you were to offer someone this as a present. Full payment will need to be taken upfront for this. There is no expiry date for this either.
What aftercare is there?
After your treatment, we will give you our aftercare form relating to what treatment you have chosen to go for. These need to be religiously kept by to ensure you receive the maximum results and longevity of your treatment.
Where is your clinic?
Our Clinic is based at a beautiful private location in Horton Kirby DA4 9BN
Our opening times are: Monday 10am to 2pm | Tue & Wed 10am - 5pm | Thur - Fri 10am - 6pm & once month on a Saturday
This is a professional clinic with professional and sterilised equipment, bed and tools.
Social media & Promoting
Before, during or after your treatments... We will be taking pictures of your treatment as we keep this for advertising and training purposes. We will always ask your permission to photograph you and whether it is okay to post our images of you on our social media accounts. If you feel comfortable to, after your treatment a few days later... Please send us a selfie of your treatment! We would love to see this for feedback and demonstration purposes and share on our social media accounts.